MLA2010: Black Belt Librarians: Dealing with Difficult Patrons
Warren Graham teaches how to handle different kinds of difficult patrons, from bad-day-having, irritable, cranky ones to those who may have serious mental health issues and pose a safety risk. Warren...
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Free Books, not Free Hugs
Yesterday afternoon, patrons suddenly started asking our Circulation staff why there was a man on our front steps holding a "Free Hugs" sign. This was news to us, and since there were also a couple...
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